Ask about learning strategy
A serious eLearning partner should ask what learners need to do, what mistakes they make, how performance will be measured, and where practice belongs. If the conversation starts and ends with slide count, the project may stay too shallow.
Look for a partner who can shape content into decisions, examples, feedback, and assessment.
Review relevant work
A portfolio should show more than decoration. Look for software simulations, compliance scenarios, technical training, healthcare education, games, video, or LMS examples that resemble the kind of problem you need solved.
PCG’s work includes healthcare, hospitality, compliance, software simulation, government technical training, food service, gamified learning, and Moodle environments.
Confirm tool and platform fit
Ask what authoring tools and LMS platforms the vendor actually supports. PCG generally recommends Storyline for serious custom eLearning and Moodle for LMS hosting and support. That focus helps keep the build and the platform aligned.
If you have Captivate courses or simple Rise-style material, ask whether a Storyline rebuild would create a stronger long-term asset.
Look for a clear process
A reliable vendor should define milestones, review points, source material needs, roles, timeline assumptions, publishing requirements, and what happens after launch.
The best vendor is not always the cheapest. It is the one that can get the project from rough content to usable training without making your team manage every detail.