Customer education and software training

Customer education that helps users adopt the product faster.

PCG builds customer education, product training, admin training, guided software practice, and support-focused learning for teams that need users to understand a system or service.

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Customer education

Users need more than documentation when the workflow matters.

Product and software teams often have support articles, release notes, and demos, but customers still need a clear learning path. PCG turns that material into training that shows the workflow, explains the why, and gives users a safer way to practice.

Audience

Customer education teams
Software companies
Implementation and onboarding teams
Support and success teams
Administrators and power users
External customers and partners

Services for this industry

Customer onboarding courses
Software workflow simulations
Admin and power-user training
Product feature walkthroughs
Support enablement content
LMS-ready SCORM/xAPI publishing

Industry proof

Experience that supports this kind of training.

These details help show the kinds of teams, materials, and delivery needs PCG is used to working with.

Relevant clients

Roche, Hilton Hotels, Ellis Education, Stanford University, and organizations with software adoption or customer education needs.

Relevant work samples

Roche: REDCap software training video for project settings.
Hilton: Software simulation training for operational system workflows.
Software Simulation Training: Guided practice and workflow training for internal and external users.

Tools and delivery

Storyline, screen capture, training video, Moodle, SCORM, xAPI, JavaScript, job aids, support-content conversion, and guided practice.

Common constraints

Changing software, release timing, multiple user roles, support burden, workflow exceptions, screenshots, staging access, and role-based permissions.

Common learner groups

Customers, administrators, software users, implementation teams, support teams, customer success teams, and internal product users.

Common source materials

Product documentation, help articles, release notes, screenshots, staging environments, demos, support tickets, SME walkthroughs, and process maps.

Common project types

Customer onboarding, product adoption training, admin courses, feature walkthroughs, software simulations, video libraries, and support enablement.

Visual example

Industry training works better when learners recognize the work.

Use realistic workflows, familiar tools, and clear examples so learners can connect the training to the decisions they make on the job.

Interactive software training and customer education interface — Interactive product guidance helps customers learn software features and workflows.

Process

How PCG builds industry-specific training.

Each project is structured around the audience, work context, source material, review needs, and delivery platform.

Map the user role, task, workflow, and points of confusion

Map the user role, task, workflow, and points of confusion.

Convert documentation and demos into a training path

Convert documentation and demos into a training path.

Build simulations, videos, job aids, knowledge checks, and feedback

Build simulations, videos, job aids, knowledge checks, and feedback.

Publish and support the learning experience for web or LMS delivery

Publish and support the learning experience for web or LMS delivery.

Relevant work

Related examples from our portfolio.

Here are a few examples of PCG work in related settings.

Example

Roche

REDCap software training video for project settings.

View Related Work

Example

Hilton

Software simulation training for operational system workflows.

View Related Work

Example

Software Simulation Training

Guided practice and workflow training for internal and external users.

View Related Work

Related services

Related services for this kind of work.

Many projects combine industry knowledge with a specific production need. These services show how PCG can support the work from planning through launch.

Software Simulation Training Training Video Production Moodle LMS Hosting & Consulting

FAQ

Can PCG build customer-facing product training?

Yes. PCG can build onboarding, product walkthroughs, admin training, software simulations, and support-focused learning.

Can training reduce support questions?

It can help when the training is built around the tasks and confusion points that drive support requests.

Can software training be updated after launch?

Yes. PCG can structure assets so screenshots, scripts, videos, and simulations can be revised as the product changes.

Need training products for this industry?

Send the industry, audience, source materials, timeline, LMS requirements, and desired outcome. PCG can recommend a practical production path.

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